Terms and conditions of INFONOVICE services

Version of 28 September 2026

These terms apply to all INFONOVICE online services: websites, apps and paid offers published under the infonovice.fr domain. A service may also have its own specific terms; where they conflict, the specific terms apply to that service.

1. Who we are

• INFONOVICE is the sole proprietorship (EI) of Armelin ASIMANE, SIREN 815 190 038, APE code 6202A.
• Address: [INFONOVICE postal address, to be completed]
• Email: contact@infonovice.fr
• VAT not applicable, art. 293 B of the French Tax Code: INFONOVICE falls under the VAT franchise scheme.

See also the legal notice.

2. Services covered

These terms cover, in particular, Infonovice Maps and Maps Pro, Family Circle, Pariétal, Arpentine and Playlist. Specific terms currently in force:

• Maps Pro: Maps Pro terms of sale (in French).

A service publishes its specific terms before opening a paid offer. Until then, only these terms apply.

3. Your account

• Some services require an account. Keep your credentials secret, turn on two-factor authentication when it is offered, and tell us about any use you did not authorise.
• One account can serve several INFONOVICE services; the service tells you so when you sign in. For example, the Family Circle account is also used for Maps Pro.
• You can ask for your account to be deleted at any time, from the service when it offers this, or by writing to us.

4. Fair use

You use the services fairly and lawfully. In particular, you must not:

• infringe the rights of others, especially their privacy (for example, share someone’s location without their consent);
• publish or share unlawful content;
• try to bypass a service’s security or disrupt its operation;
• extract data at scale by automated means, outside the APIs provided for that purpose;
• resell or transfer access to a service without our written consent.

In case of serious breach, we may suspend the access concerned after warning you, except in an emergency or where the law requires otherwise.

5. Paid offers

• Prices are in euros, all taxes included. VAT not applicable, art. 293 B of the French Tax Code. The price, duration and content of each offer are shown before you order.
• Payment is made by card through Stripe, our payment provider: we never see your card number.
• A subscription renews at each term and is paid in advance. For a yearly subscription, we remind you by email, no earlier than three months and no later than one month before its term, that you may choose not to renew it (article L215-1 of the French Consumer Code).
• You can cancel at any time, online in a few clicks from your account (the “Résilier mon abonnement” button), or by email. Cancellation takes effect at the end of the current period, unless the specific terms are more favourable.
• When a service offers a free trial, its specific terms state its length, what happens at the end and how to cancel it. An email reminds you before the trial ends.
• Offers for professionals (Maps Flottes, API Maps) are governed by specific terms provided before any order.
• Paid offers are reserved for adults, or taken out with the consent of their legal representative.

6. Right of withdrawal

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw, without giving any reason (articles L221-18 and following of the French Consumer Code). The specific terms of each service explain how to exercise this right and what is refunded. To withdraw, write to contact@infonovice.fr, or use the service’s withdrawal form.

7. Legal guarantee of conformity

Our services are digital content and services. INFONOVICE is liable for any lack of conformity that appears throughout the period the service is supplied (articles L224-25-12 and following of the French Consumer Code). If a service does not conform, write to us: we bring it into conformity free of charge; failing that, you are entitled to a price reduction or to terminate the contract.

8. Availability of the services

We do what is needed to keep the services available, accurate and secure. They may be interrupted for maintenance, or when an external data source does not respond. Information drawn from public sources (maps, traffic, open data) may be incomplete or delayed: it does not replace your own vigilance, especially when driving. Nothing in these terms limits the rights the law grants you as a consumer.

9. Your content and our intellectual property

• The services, their code, texts and visuals, including the BéliA mascot, belong to INFONOVICE or its partners. The public data they reuse remains subject to its licence, credited within each service.
• Your content (places, trips, photos, messages…) remains yours. You only authorise us to host and process it to provide the service, and to share it with the people you choose.

10. Your personal data

What we do with your data is described in the site’s privacy policy and in the policy of each service.

11. Complaints and mediation

For any complaint, first write to contact@infonovice.fr: we will reply as soon as possible.

If the disagreement persists, you may refer the matter free of charge to the consumer mediator INFONOVICE belongs to (articles L611-1 and following of the French Consumer Code), within one year of your written complaint: [name, address and website of the consumer mediator, to be completed].

12. Applicable law

These terms are governed by French law. In the event of a dispute, you may bring proceedings, at your choice, before the court of the place where you lived when the contract was concluded or when the harmful event occurred, or any other competent court (article R631-3 of the French Consumer Code).

13. Changes to these terms

The version that applies to an order is the one in force on the day of that order. A new version is announced to you by email at least 30 days before it applies to an ongoing subscription; if you refuse it, you may cancel before then at no cost. Versions are identified by their date, at the top of the page.